Support and Training

DesignBuilder Australia


All new DesignBuilder version 5 licences and upgrades come with one (1) complimentary hour of email or phone support.  Extensive free support is also available from our web-based Support Desk, part of a wide range of free, online support resources:

Additional, specialised, project-specific support may be purchased in blocks  of time.

Time (minutes)Fee (ex GST)

A typical support request might use 20 minutes in which case a 60-minute support block would cover three incidents.

Email:,  and

Training Workshops (hands-on)

1 day:    Introduction to DesignBuilder: 3-D Building Modelling                    $600  incl GST

2 days:  Advanced DesignBuilder, including HVAC graphical interface  $1200  incl GST

Purchase of one training seat by a nominated person is required for each new organisation purchasing DesignBuilder.  In the case of multiple licences, attendance is required by only one nominated person from that organisation.

Members of EA, AIA, BDAV, AIRAH, ASHRAE, ASC (formerly ANZSES), ATA, CIBSE, SBSE, ACEA and AIB receive 10% discount on training.  If your professional association is not listed here, please enquire.